Refund Policy

Monthly subscriptions are not eligible for refunds due to immediate access to the full service, infrastructure costs incurred instantly, and short billing cycles. All monthly payments are final.

WELX does not provide refunds, credits, or prorated reimbursements for unused subscription time, downgrades, plan changes, partial billing periods, removing files or reducing usage, closing or deleting an account, dissatisfaction after use, technical issues outside WELX control, or changes in personal circumstances.

Refunds requested within the 24-hour window may still be denied if significant service usage occurred, large volumes of data were uploaded or transferred, the service was used beyond basic evaluation, or abuse or misuse is suspected. Refund approval is solely at WELX's discretion.

Refunds will not be issued if an account violates the Terms of Service, violates the Acceptable Use Policy, uploads or distributes prohibited content, shows patterns of refund abuse, has previously received refunds, or is under investigation for fraud or abuse. WELX may permanently deny refund eligibility to prevent misuse.

Initiating a chargeback or payment dispute without contacting WELX first is a policy violation. WELX reserves the right to immediately suspend the account, permanently terminate the account, permanently delete stored data, block future purchases, and recover dispute and processing fees.

Refunds are not provided for service interruptions, maintenance or downtime, network issues outside WELX control, third-party provider outages, or regional connectivity problems. The Service is provided "AS IS" and "AS AVAILABLE."

Payment processor fees, currency conversion fees, and transaction fees are non-refundable. Refunds, if approved, may exclude such fees where permitted by law.

Approved refunds are processed within 5–10 business days. Processing time depends on the payment provider and financial institutions. WELX is not responsible for delays caused by banks or payment processors.

WELX reserves the absolute right to approve or deny any refund request, limit refunds per customer, require identity or purchase verification, and modify or discontinue this refund policy at any time. All decisions are final.

By purchasing or renewing a subscription, you confirm that you understand this Refund Policy, agree to all refund limitations, and accept that payments become final after 24 hours. If you do not agree, do not purchase the Service.