Privacy Policy
Effective Date: April 1, 2025
WELX (“we”, “us”, “our”) provides cloud storage and related services. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our websites, applications, and services.
By using WELX, you agree to this Privacy Policy.
1. Scope
This Policy applies to all users worldwide. By creating an account or using the Service, you consent to the collection and processing of your data as described below.
2. Information We Collect
Account Information
We collect information necessary to create and maintain your account, including:
- •Email address
- •Billing and payment information
- •Customer support communications
You are responsible for the accuracy of the information you provide.
Technical & Usage Data
We automatically collect technical data to operate and secure the Service, including:
- •IP address
- •Device and browser information
- •Operating system
- •Log files and diagnostic data
- •Interaction and usage metrics
- •Approximate geographic location (based on IP)
This information is collected automatically when you use the Service.
File & Metadata Information
WELX stores files uploaded by users and may process limited metadata strictly necessary to provide the Service, including:
- •File names
- •File size and format
- •File timestamps
- •Library indexing and playback metadata
We do not access the contents of files except where required to provide technical functionality or comply with legal obligations.
3. End-to-End Encryption Notice
Files stored in WELX are protected using encryption technologies designed to safeguard user data.
However, users acknowledge that no system is 100% secure, and absolute security cannot be guaranteed.
4. How We Use Personal Data
We use data to:
- •Provide and operate the Service
- •Authenticate users and maintain accounts
- •Process payments and subscriptions
- •Provide customer support
- •Improve functionality and performance
- •Detect fraud, abuse, and security threats
- •Comply with legal obligations
We do not sell personal data.
5. Legal Bases for Processing (GDPR)
We process personal data under the following lawful bases:
- •Contract performance
- •Legitimate business interests
- •Legal obligations
- •User consent where required
6. Data Sharing & Service Providers
We may share data with trusted third-party providers strictly to operate the Service, including:
- •Cloud infrastructure providers
- •Payment processors
- •Security and fraud prevention services
- •Analytics and monitoring providers
- •Customer support tools
These providers process data on our behalf under contractual safeguards.
7. Legal Compliance & Government Requests
We may disclose information if required to:
- •Comply with laws or regulations
- •Respond to lawful government requests
- •Enforce our Terms
- •Protect the safety and rights of users or the public
8. International Data Transfers
Your data may be processed in multiple countries. By using the Service, you consent to international data transfers where data protection laws may differ from your jurisdiction.
9. Data Retention
We retain data only as long as necessary to:
- •Provide the Service
- •Fulfill legal obligations
- •Resolve disputes
- •Enforce agreements
We may retain limited information after account deletion where legally required.
10. Security Disclaimer
We implement industry-standard security measures, including encryption and access controls.
However:
No internet service can guarantee absolute security. Users assume the inherent risks of online services.
11. User Responsibilities
Users are responsible for:
- •Protecting account credentials
- •Maintaining backups of their data
- •Ensuring their content complies with laws
12. Your Privacy Rights
Depending on your jurisdiction, you may request:
- •Access to your personal data
- •Correction of inaccurate data
- •Deletion of your data
- •Restriction of processing
- •Data portability
Requests: privacy@welx.com
We may require identity verification before processing requests.
13. Cookies & Tracking
We use cookies and similar technologies to:
- •Maintain sessions
- •Provide essential functionality
- •Improve performance
- •Analyze usage patterns
Users may disable cookies via browser settings. Some features may not function properly.
14. Children's Privacy
WELX is not intended for users under 18. We do not knowingly collect data from minors.
15. Third-Party Links
Our services may contain links to third-party sites. We are not responsible for their privacy practices.
16. Changes to this Policy
We may update this Privacy Policy at any time. Continued use of the Service constitutes acceptance of the updated policy.
Questions about your privacy?
privacy@welx.cloudLast updated: April 1, 2025